How can we help?

Our experienced team is here to assist you with any questions or issues. Find the best way to get in touch with us below.

Contact form

Have questions about our services? Reach out anytime. We're here to help and look forward to working with you.

Send us a message

FAQ

Answers to common questions about our domains, web hosting, support, and Swiss-based operations — searchable in one place.

Read the FAQ

Open ticket

If you need technical help with your services, send us a ticket and our team will be happy to assist.

Submit a ticket

Infrastructure statusLIVE

All systems operational

Every Hosthis service is running normally.

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What languages do you speak?

As a Swiss-based company, we speak French and English fluently to ensure clear and efficient communication.

How fast will we respond?

We aim to respond within just a few hours, ensuring you receive fast and reliable support whenever you need it.

Looking to join Hosthis?

Apply for an open position or submit your resume/CV for future opportunities directly through our career page.

Need to chat with someone else?

Contact our management team at email, or reach any employee directly using the firstname@hosthis.ch syntax.

Frequently asked questions

How do I get in touch with support?

You can contact our experienced support team by support ticket or by email at email.

What are your support hours?

Our expert support team is available 24/7, including weekends and holidays, to assist you whenever you need help.

I'm experiencing an issue. What should I do?

Start with our FAQ — most common issues are covered there. If you still need a hand, open a ticket with as much detail as you can (URLs, error messages, screenshots), and we'll dig in.

How long does it take to resolve a ticket?

Resolution times vary depending on the complexity of the issue, but we strive to resolve most inquiries within 1–3 business days.

Can I check the status of my ticket?

Yes. After submitting a support ticket, you'll receive a confirmation email with a ticket number and a link to track its progress directly from your client area.

Do I need an account to get support?

In most cases, yes. Having an account helps us verify your information and provide faster, more accurate help. However, general inquiries may not require an account.

Still have questions?

Get in touch with our expert team to get all your answers. We're here to help you get started.